Installation Guide & Downloads

Installation Guide

Prerequisites：

1) To deliver desirable desktop performance, pls configure your host according to the Host Configuration Guide. When a single host is used for more than 6 seats, it is recommended to use Gigabit LAN between host and switch..

2) Make sure your host system is a Windows Server edition or Professional, Enterprise or Ultimate edition of Windows personal systems (Starter, Home and Preview editions of Windows personal systems are not supported). Windows Server systems are more recommended than clients systems (e.g. Windows Server 2019 instead of Windows 10), as Microsoft RDS CALs are available with server systems only and server systems are more reliable.)

3) Get the software installers ready，including vMatrix Server Manager，RDP wrapper multi-user patch or Microsoft RDS CALs (choose one), VLC media player (optional but recommended) and other required software. You can download the required software at the “Software Download” tab of this page.


Installation:

1) Disabled security software during the installation of vMatrix Server Manager and RDP Wrapper，as the changes to the system drivers may cause misjudge by the security software.

2) Run the installer of vMatrix Server Manager; After installation, reboot is required, but can be done after all other software installed.

3) Unzip the RDP Wrapper package to your local disk，and then run the install.bat file, or install Microsoft RDS CALs if you have purchased.

Note: Directly running the install.bat file of RDP Wrapper without unzipping may cause some problem.

4) Install VLC media player and other necessary software；

5) Reboot, and then create user accounts with vMatrix Server Manager, connect the zero clients and the installation is done.

Note: You are recommended to disable automatic system updates after installation, especially with client systems like Windows 10. Unplanned system updates may cause connection problems.


Notes:

About RDP wrapper:
If it is not working on Windows 10 with the latest update, run the update.bat file. If you are using a Windows XP, follow the guide to download another file purpose-built for Windows XP after clicking the install.bat file.
Attention: It’s recommended to have original termsrv.dll file with the RDP Wrapper installation. If you have modified it before with other patchers, it may become unstable and crash in any moment.
About VLC Media Player:
It is recommended to install VLC media player and set it as the default video player for cases where video play is often required；Beginning from vMatrix 2.0, vCloudPoint introduced a new feature that allows local videos played on the zero client with VLC player to be rendered locally by the client processor instead of the host CPU. This feature aims to significantly offload host-side CPU consumption on video playing and help support more video users per host especially for cases where simultaneous video play is often required. This feature is supported by VLC player of 2.1.5 or newer versions and works automatically after the installation of vMatrix 2.x. You just make sure you are using the correct versions of vMatrix and VLC player and VLC player is selected to play the video, then you are ready to “save”.
Note: As the media content is not rendered at the host side, there is a drawback of using this feature: media content within the VLC player cannot be viewed by the administrator through monitoring at the host side.
About Networking：
To deliver desirable performance, it is recommended that the network between host and switch is gigabit Ethernet LAN, and the network between terminal and host is reliable. If your host accesses to the Internet through VPN, or has no internet connectivity，please configure for offline usage according to FAQ 04, otherwise the zero clients may be disconnected every few minutes during operation
About system support and licensing under multi-user environment：
vMatrix software supports most popular Windows systems including XP SP3 Pro 32-bit (exclude Home Basic edition), Windows 7 32-bit & 64-bit (exclude Home Basic edition), Windows 8 32-bit
& 64-bit (exclude Starter edition), Windows 8.1 32-bit & 64-bit (exclude Starter edition), Windows 10 32-bit & 64-bit (exclude Starter & Insider edition), Server 2003 32 bits, Server 2008R2, Server 2012, Server 2012R2, Server 2016, Multipoint Server 2011, Multipoint Server 2012. Note：Non-Windows systems like Chrome，MAC and Linux are not supported.

Note: vMatrix doesn’t contain a component or application to allow multiple users to access the host simultaneously, to allow a simultaneous multi-user login, please install RDP Wrapper or Microsoft RDS CALs. To properly license vCloudPoint zero clients in a Microsoft environment, you are recommended to obtain Microsoft RDS CALs from your local Microsoft agent.

If you encounter other problems during installation, please refer to “FAQs” page on this site or contact our support team.

Software Downloads

  • By vCloudPoint

  • vMatrix Server Manager

    vMatrix Server Manager is the central component of the vCloudPoint system that runs on the shared or management servers. It contains the connection broker that delivers multiple desktop sessions to terminal users and a number of management tools for the administrator to manage the whole vCloudPoint system.

  • Change Logs:

    Ver 2.5.2 (May 11, 2020)- New

    Added: HID devices other than USB input devices (such as UKEY, TOKEN, etc.) are recognized and supported at the terminal devices.
    Added: Admins can set read and write permissions for public and private disks, as well as authorized users.
    Added: Admins can manage the accessibility of storage devices attached to the host.
    Added: Admins can run commands and launch a program over running sessions from the server manager.
    Added: Admins can manage the list of manually added hosts for terminal devices.
    Added: Terminal device settings can be saved and restored from the server manager.
    Added: “Logout and Shutdown” option to the taskbar tray menu of the terminal session.
    Added: “Don’t show again” option in the “Connect to host” prompt window.
    Added：”Permission Control” page.
    Added：Czech language.

    Fixed: Can’t adjust the volume of a USB headset or other audio device.
    Fixed: Some USB devices do not respond during use.
    Fixed: Connecting multiple USB devices may result in a black screen when the terminal logs out.
    Fixed: USB serial device and smart card readers cannot be isolated between terminal sessions.
    Fixed: Password for locking terminal settings can’t be authenticated if containing space.

    Improved: Admins can set up multiple private drives on local storage.
    Improved: Removed the file name format restriction for offline configuration files.
    Improved: Rewrited the descriptive language on some of the pages.
    Improved: Some pages in the menu column are categorized into the “Advanced” menu.
    Improved: Improves the stability of the virtual audio.
    Improved: The configuration wizard interface is no longer displayed during the server manager installation.
    Improved: Restrict terminal device names to only ASCII characters.

    Ver 2.4.0 (May 28, 2019)

    Fixed: smart card readers cannot be recognized on a Windows 10/ Server 2019 host.
    Fixed: accelerator application may crash when a forbidden USB device is connected to the terminal device.
    Fixed: the terminal device screen may turn black if there are too many hosts are online.
    Fixed: terminal devices may freeze on a network interruption.
    Fixed: the “DAEMON” connection service may crash in some circumstances.
    Fixed: audio is not auto-activated in Windows 10, Server 2016, and Server 2019.
    Fixed: the installation wizard prompts that the private disk path is empty.
    Fixed: some special mouse pointer may cause terminal firmware to crash.
    Fixed: terminal devices may occasionally fail to discover the host after logged out.
    Fixed: the “unknown error x02” issue when logging into a Windows 7 or Server 2008R2 system with RemoteFX enabled.
    Fixed: it takes a long time to start the server manager software in Windows XP.
    Fixed: the “Do not show next time” button on the welcome page does not take effect.

    Added: server group configuration function.
    Added: DNS configuration options at the network settings menu of device management.
    Added: remote boot function to power on terminal devices from the server manager.
    Added: server group configuration including hot spare and load balancing.
    Added: allow local hostname not to be broadcasted so that the host can be hidden from terminal devices’ login interface.

    Ver 2.3.6 (Jan 13th 2019)

    New: added “Enhanced Mode” under the “Configuration” tab to improve application compatibility.
    New: added the pop-up window to prompt system reboot after disabling IP virtualization.
    New: added terminal auto connection function after the desktop session is disconnected or logged out in unattended scenarios.
    New: administrators can upload and lock customized wallpaper for terminal devices at the server management.
    New: added multi-language support for Administration Log.
    New: added DNS settings for terminal devices.
    New: added management console icon at the desktop.
    New: added a pop-up window to prompt hidden icons at the taskbar.
    New: added the Ukrainian language.

    Fixed: modified the USB driver test logic of the Diagnostic Tool to fix the problem that the USB driver is correct but the test result is incorrect.
    Fixed: fixed the issue that copying a large file into a U disk attached to the terminal device may cause desktop session crashes.
    Fixed: fixed the issue that users cannot be displayed when the domain controller acts as the shared host as well.
    Fixed: fixed the bug that enabling IP virtualization may cause random “DaemonService” crash and user connection failure.
    Fixed: fixed the issue that user login time does not display on the “User Management” tab.
    Fixed: fixed the possible .Net error when logging a user out.
    Fixed: fixed the cpaccel.exe issue on the host when the administrator logs in right after a logout.
    Fixed: fixed the IP virtualization issue that the selected NIC device could not be saved in some cases, causing the setting of static virtual IP to fail.
    Fixed: fixed the issue that the number of online users is not refreshed in time.
    Fixed: fixed the issue that the name of the terminal that has not connected to the host is not displayed.
    Fixed: fixed the issue of login failure after a user logs out, indicating that you cannot log in repeatedly.
    Fixed: fixed the memory exception error after logging out users in Win7/ 08R2 systems.
    Fixed: fix the valid range of CPU and memory usage percentage displayed at the User Management tab.
    Fixed: fixed the issue that the full Chinese names of the system users cannot be displayed.
    Fixed: fixed the issue of “host is busy” caused by large CPU usage of “DaemonService” in idle time.
    Fixed: fixed random freeze of host service after attempting to log in a user.
    Fixed: Fixed the bug in Win7/ 8.1 that terminal devices cannot connect to the host after modifying the starting port of network service at the server manager.
    Fixed: fixed that issue that language changing through the right bottom icon does not take effect.
    Fixed: fixed the issue in Win10 that video content may be misplaced when played with VLC player under the Economic Mode.

    Improved: improved USB devices redirection compatibility.
    Improved: modified virtual IP assignment sequence on user login to reduce possible virtual IP address conflict.
    Improved: optimized terminal connection logic in VPN to fix the problem that terminals fail to login when using some VPN software.
    Improved: modified the inner layout of the “Network Settings” menu inside the right-click menu of the “Device Management” tab to allow unified configuration of the IP addresses of multiple terminal devices.
    Improved: removed the separate “Fixed IP Address” menu inside the right-click menu of the “Device Management” tab to move the fixed IP address setting to the “Network Setting” menu.
    Improved: optimized video playback on the VLC media player.
    Improved: the rename function is changed to be applicable to offline users.
    Improved: removed the USB redirection device icon on the host.

    We would like to thank the following customers for their contributions to improve this version:

    Mr. Roel Vosters, Netherlands, Mr. Majid Khaki, Iran, Mr. Maximo Daniel, Dominican Republic, reported the issue that users cannot be displayed when the domain controller acts as the shared.
    Mr. Maximo Daniel, Dominican Republic, reported the bug in USB option settings.
    Mr. Raymond Mul, Netherlands, suggested the terminal auto connection function for attended scenarios.
    Mr. Yuan Gao, China, Chongye Chui, China suggested the wallpaper customization function.
    Mr. Olga Vasylieva, Ukraine, provided the Ukrainian language translation.

  • Download

  • By Stats’M

  • RDP Wrapper Library

    Multi-user Remote Desktop Patch

  • View details...

    RDP Wrapper is a free open source project to enable Remote Desktop Host support and concurrent RDP sessions on reduced functionality systems for home usage.

    RDP Wrapper works as a layer between Service Control Manager and Terminal Services, so the original termsrv.dll file remains untouched. Also this method is very strong against Windows Update.

  • Download

  • VLC player

    By VideoLAN

  • VLC Media Player

    Media Player Supporting vCloudPoint’s vDirect Client Rendering technology.

  • View details...

    VLC is a free and open source cross-platform multimedia player and framework that plays most multimedia files as well as DVDs, Audio CDs, VCDs, and various streaming protocols.

    Beginning from vMatrix 2.0, vCloudPoint introduced a new feature that allows local videos played on the zero client with VLC player to be rendered locally by the client processor instead of the host cpu.
    This feature aims to significantly offload host-side cpu consumption on video playing and help support more video users per host especially for cases where simutaneous video play is often required.
    This feature is supported by VLC player of 2.1.5 or newer versions and works automatically after the installation of vMatrix 2.x. You just make sure you are using the correct versions of vMatrix and VLC player and VLC player is selected to play the video, then you are ready to “save”.

    Attention: As the media content is not rendered at the host side, there is a drawback of using this feature: media content within the VLC player cannot be viewed by the administrator through monitoring at the host side.

  • Download

Documentations

Description: These documents provide detailed guides for your deployment of vCloudPoint system.

Instructions: You are strongly recommended to read through these documents on your first time of setting up the vCloudPoint system, even though you may be experienced in technology of this kind.

  • Data Sheet
  • Last Update: Nov-7th-2017
  • Download

  • Host Configuration Guide
  • Last Update: Sep-14th-2018
  • Download
  • User Manual
  • Last Update: Aug-7th-2017
  • Download