vMatrixHostService service is not running properly – How do I resolve the issue

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Question ID: 11266
Question stage: Completed
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The Thin clients are not listing the server. But when I start the Vmatrix on the server I get the error:-
1. Error (See attached screen shot

When I also run the diagnostic from the Matrix manager I get the error : vMatrixHostService service is not running properly. See Screen shot attached.

Your Country & City: : Kenya,Nairobi
Software Version: (e.g.: vMatrix 2.3.6): 2.3.6.13306
Windows System Version: (e.g.: Windows 10 1809): Windows Server 2016
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Posted by (Questions: 2, Answers: 2)
Asked on August 22, 2019 2:44 pm
1492 views
Resolved as per support advice. Thanks
( at August 26, 2019 1:11 pm)
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Error while installing vmatrix manager v2.8, and zero client can not find the host

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Posted by (Questions: 0, Answers: 1)
Answered on October 24, 2022 2:20 pm
Hello Sir, what is your server OS? From the error screenshot you need to re-install the vMatrix. Pls try and let us know.
( at October 24, 2022 2:42 pm)
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Hello Sir, sorry to late reply your message. Could you download newest version vMatrix to test: https://www.vcloudpoint.com/support/downloads/
Uninstall the old version then install the new vMatrix. Before you install the vMatrix should be disable the anti-virus and firewall.

Waiting for your further feedback.

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Posted by (Questions: 0, Answers: 30)
Answered on August 26, 2019 10:23 am
Resolved as advised. Thanks
( at August 26, 2019 1:12 pm)
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